Frequently Asked Questions

Answers to our most frequently asked questions are just one click away!

What is the return policy?

We accept retuns within one month from the order date if the machine is not used. For more details please refer to our Return Policy statement.

What are the shipping options?

We ship the machines and accessories with express carriers for smaller quantities. For pallet loads we use the most affordable options available. If you prefer a specific carrier, please include in your purchase order or contact us for the arrangments.

When will I receive my order?

Once the order is shipped, we provide you the tracking number and expected delivery date. You can track your order on the portal of the specified carrier.

What do I do if I never received my order?

All our shipments are insured. If you never receive your order we will acompany you to claim the value of your order from the carrier.

How do I make sure I order the right machine or consumables?

We have linked and made available all accessories, consumables and parts of every machine in the product page. Please review the product page, the specifications, exploded views and parts lists to verify you have identified the appropriate part number. If you have any question, please contact us.

Can I make changes to an order I already placed?

Please contact us for ay changes. We can process the changes quickly if the order is not shipped. You can not change an order after shipment.

Are you renting the tools?

No. However, our equipment are available in many rental stores and you can find the closest rental store to your location by refining the search in our contact page.

How many blades come with Eddy Scraper?

Eddy Scraper comes with all blades you need to use the machine for different applications. One 9in blade, one 6in blade, one parquetry blade, two left side blade and two right side blade are included.

How many chisels come with Eddy Tile Breaker?

Eddy Tile Breaker comes with three chisels: 1in, 2in, and 3in chisels.

Can I use other chisels with Eddy Tile Breaker?

Although the chisels are standard SDS-Max, but the length of the chisels are specifically designed for the Tile Breaker and we do not recommend using other chisels.

Can I use Eddy Sanders for scrubbing?

Yes! Eddy Polisher S2000 is a square scrubber ideal for scrubbing, buffing, polishing of different floor surfaces including stone, epoxy, VCT, and hardwood.

Can I connect a vacuum to Eddy Sander S3000?

Eddy Sander S3000 has an integrated vacuum system with a fire proof reusable dust bag. The vacuum is very strong and you do not need a separate vacuum system.